Cancellation / Grievance Redressal Policy

ScrewCash strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. The user can cancel/stop using services of ScrewCash at any point of time. In case, ScrewCash needs to send some final settlement amount to user then Screwcash can settle the same within 7 days of user cancelling the services.

ScrewCash's policy on grievance redressal follows the under noted principles.

→ ScrewCash's users are to be treated fairly at all times.

→ Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.

→ Users are informed about the channels to escalate their complaints, concerns and grievances within ScrewCash and their rights if they are not satisfied with the resolution of their complaints.

→ ScrewCash will take care of all complaints efficiently and fairly as they value each user.

→ All employees at ScrewCash must work in good faith and without prejudice to the interests of the users.

Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by ScrewCash. They can give their complaint/ feedback in writing or email/letter on any social pages of ScrewCash.com. If user's grievance is not resolved within 7 days or if they are not satisfied with the solution provided by ScrewCash, they can approach the Tiered Grievance Redressal Mechanism provided by ScrewCash.

How to reach ScrewCash

Level 1:

→ You can write to ScrewCash at support@screwcash.com.

→ You can even reach out to ScrewCash on Facebook or Google+. You can put your grievances on these online pages.

Level 2:

Write to:
Grievance Officer
Smart Pay Technologies
35-B, Ground Floor,
Ansal Classique Tower,
Rajouri Garden - 110027